/* CallTools agent desktop — Command Center layout, three selectable themes.
   Themes differ in palette, type, radius and one signature treatment each;
   the layout stays identical so an agent switching themes keeps their muscle memory. */

/* ============================ theme tokens ============================ */

/* Professional — "operations console": cool slate, engineered type, hairline rules,
   tabular figures so numbers line up like an instrument panel. */
:root,
[data-theme='pro'] {
  color-scheme: dark;
  --bg: #0f1620;
  --panel: #172130;
  --panel-2: #1e2a3c;
  --border: #24334a;
  --text: #e4eaf2;
  --muted: #8496ae;
  --accent: #4c8dff;
  --accent-ink: #ffffff;
  --green: #2fbf71;
  --red: #e5484d;
  --amber: #e8a33d;
  --ok-bg: #0f3325;
  --bad-bg: #3d1719;
  --warn-bg: #3a2a10;

  --font-display: 'IBM Plex Sans', system-ui, sans-serif;
  --font-body: 'IBM Plex Sans', system-ui, sans-serif;
  --font-data: 'IBM Plex Mono', ui-monospace, monospace;

  --radius: 6px;
  --radius-sm: 4px;
  --shadow: none;
  --panel-border: 1px solid var(--border);
  --label-transform: uppercase;
  --label-spacing: .09em;
  --label-weight: 600;
  --num-font: var(--font-data);
  --num-weight: 500;
  --panel-phone: #0e1a2b;
  --panel-phone-border: #2f4a72;
  --panel-today: #101f1a;
  --panel-today-border: #2b4c3d;
}

/* Fun — "arcade scoreboard": the shift is a game, the KPIs are the score. */
[data-theme='fun'] {
  color-scheme: dark;
  --bg: #14102a;
  --panel: #1e1840;
  --panel-2: #292051;
  --border: #3b2f6e;
  --text: #f5f3ff;
  --muted: #a99ede;
  --accent: #a855f7;
  --accent-ink: #ffffff;
  --green: #a3e635;
  --red: #f43f8e;
  --amber: #fbbf24;
  --ok-bg: #2b3d12;
  --bad-bg: #45123a;
  --warn-bg: #453110;

  --font-display: 'Bricolage Grotesque', system-ui, sans-serif;
  --font-body: 'DM Sans', system-ui, sans-serif;
  --font-data: 'Bricolage Grotesque', system-ui, sans-serif;

  --radius: 18px;
  --radius-sm: 12px;
  --shadow: 0 6px 0 rgba(0, 0, 0, .35);
  --panel-border: 2px solid var(--border);
  --label-transform: uppercase;
  --label-spacing: .04em;
  --label-weight: 800;
  --num-font: var(--font-display);
  --num-weight: 800;
  --panel-phone: #241b4f;
  --panel-phone-border: #4b3a8c;
  --panel-today: #33153a;
  --panel-today-border: #7c2f70;
}

/* Casual — "daylight desk": light, soft, unhurried. Sentence-case serif headings
   instead of shouty micro-labels. */
[data-theme='casual'] {
  color-scheme: light;
  --bg: #eff1f4;
  --panel: #ffffff;
  --panel-2: #f4f6f9;
  --border: #dce1e8;
  --text: #1f2933;
  --muted: #6b7a8c;
  --accent: #2d6cdf;
  --accent-ink: #ffffff;
  --green: #17a673;
  --red: #d94a4a;
  --amber: #dd8b06;
  --ok-bg: #e3f6ee;
  --bad-bg: #fbe8e8;
  --warn-bg: #fdf1dc;

  --font-display: 'Fraunces', Georgia, serif;
  --font-body: 'Figtree', system-ui, sans-serif;
  --font-data: 'Figtree', system-ui, sans-serif;

  --radius: 14px;
  --radius-sm: 10px;
  --shadow: 0 1px 2px rgba(31, 41, 51, .06), 0 8px 24px rgba(31, 41, 51, .06);
  --panel-border: 1px solid var(--border);
  --label-transform: none;
  --label-spacing: 0;
  --label-weight: 600;
  --num-font: var(--font-body);
  --num-weight: 700;
  --panel-phone: #e7eefa;
  --panel-phone-border: #c8d7ee;
  --panel-today: #e8f4ec;
  --panel-today-border: #c9e2d3;
}

/* ============================== base ============================== */
* { box-sizing: border-box; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: var(--font-body);
  font-size: 14px;
  line-height: 1.45;
}

:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}

button {
  padding: .5rem .9rem;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--panel-2);
  color: var(--text);
  font-family: var(--font-body);
  font-size: .88rem;
  cursor: pointer;
  transition: transform .12s ease, filter .12s ease;
}
button:hover:not(:disabled) { filter: brightness(1.12); }
button:disabled { opacity: .4; cursor: default; }
button.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); font-weight: 600; }
button.danger { background: var(--red); border-color: var(--red); color: #fff; }

input, select, textarea {
  background: var(--bg);
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: .5rem;
  width: 100%;
  font-family: var(--font-body);
  font-size: .9rem;
}
[data-theme='casual'] input,
[data-theme='casual'] select,
[data-theme='casual'] textarea { background: var(--panel-2); }

h2 {
  margin: 0 0 .7rem;
  font-family: var(--font-display);
  font-size: .78rem;
  font-weight: var(--label-weight);
  text-transform: var(--label-transform);
  letter-spacing: var(--label-spacing);
  color: var(--muted);
}
[data-theme='casual'] h2 { font-size: 1rem; color: var(--text); font-variation-settings: 'SOFT' 60, 'WONK' 1; }
[data-theme='fun'] h2 { color: var(--accent); }

.card {
  background: var(--panel);
  border: var(--panel-border);
  border-radius: var(--radius);
  padding: 1rem;
  box-shadow: var(--shadow);
}

.pill {
  padding: .18rem .6rem;
  border-radius: 999px;
  background: var(--panel-2);
  border: 1px solid var(--border);
  font-size: .74rem;
  font-weight: 500;
  color: var(--muted);
  white-space: nowrap;
}
.pill.ok { background: var(--ok-bg); color: var(--green); border-color: transparent; }
.pill.bad { background: var(--bad-bg); color: var(--red); border-color: transparent; }
.pill.warn { background: var(--warn-bg); color: var(--amber); border-color: transparent; }

.row { display: flex; gap: .5rem; align-items: center; margin-top: .6rem; flex-wrap: wrap; }

/* =========================== auth gate =========================== */
#authGate {
  position: fixed; inset: 0; z-index: 50;
  display: flex; align-items: center; justify-content: center;
  background: var(--bg);
}
#authGate[hidden] { display: none; } /* display:flex above beats the hidden attribute */

.auth-card {
  width: 340px;
  background: var(--panel);
  border: var(--panel-border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 1.8rem;
  display: flex; flex-direction: column; gap: .7rem;
}
.auth-card h1 {
  margin: 0 0 .2rem;
  font-family: var(--font-display);
  font-size: 1.35rem;
  font-weight: 700;
  text-align: center;
}
[data-theme='casual'] .auth-card h1 { font-variation-settings: 'SOFT' 80, 'WONK' 1; }
.auth-mode { font-size: .76rem; color: var(--muted); text-align: center; }
.auth-error { color: var(--red); font-size: .8rem; min-height: 1em; }

/* ======================== call state banner ======================== */
.callstate {
  padding: .65rem;
  border-radius: var(--radius-sm);
  text-align: center;
  font-weight: 600;
  font-family: var(--num-font);
  font-variant-numeric: tabular-nums;
  border: 1px solid transparent;
}
.callstate.idle { background: var(--panel-2); color: var(--muted); }
.callstate.ringing { background: var(--warn-bg); color: var(--amber); animation: pulse 1.1s ease-in-out infinite; }
.callstate.active { background: var(--ok-bg); color: var(--green); }
@keyframes pulse { 50% { opacity: .55; } }

/* Professional signature: the call bar reads like an instrument — a hairline
   rule under it and a status dot rather than a shouty block. */
[data-theme='pro'] .callstate {
  text-align: left;
  border-radius: 0;
  border-bottom: 1px solid currentColor;
  background: transparent;
  letter-spacing: .02em;
}
[data-theme='pro'] .callstate::before {
  content: '';
  display: inline-block;
  width: 7px; height: 7px;
  border-radius: 50%;
  background: currentColor;
  margin-right: .55rem;
  vertical-align: middle;
}

/* Fun signature: ringing sweeps a gradient across the bar. */
[data-theme='fun'] .callstate.ringing {
  background: linear-gradient(100deg, var(--warn-bg) 0%, var(--panel-2) 40%, var(--warn-bg) 80%);
  background-size: 250% 100%;
  animation: sweep 1.6s linear infinite;
  border-color: var(--amber);
}
@keyframes sweep { to { background-position: -150% 0; } }

/* ============================= dialpad ============================= */
.dialpad { display: grid; grid-template-columns: repeat(3, 1fr); gap: .4rem; margin-top: .6rem; }
.dialpad button {
  font-family: var(--num-font);
  font-size: 1.05rem;
  font-weight: var(--num-weight);
  padding: .6rem 0;
}

/* ============================ stat tiles ============================ */
.kpis { display: grid; gap: .6rem; }
.kpi {
  background: var(--panel-2);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: .6rem .8rem;
}
.kpi .n {
  font-family: var(--num-font);
  font-size: 1.45rem;
  font-weight: var(--num-weight);
  font-variant-numeric: tabular-nums;
  line-height: 1.1;
}
.kpi .l {
  font-size: .68rem;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: .06em;
}
/* Fun signature: the shift is a scoreboard — oversized numerals, accent underline. */
[data-theme='fun'] .kpi { border: 2px solid var(--border); }
[data-theme='fun'] .kpi .n { font-size: 2.1rem; color: var(--accent); }
[data-theme='fun'] .kpi .l { color: var(--muted); letter-spacing: .02em; font-weight: 700; }
[data-theme='casual'] .kpi { background: var(--panel); box-shadow: var(--shadow); border-color: transparent; }
[data-theme='casual'] .kpi .l { text-transform: capitalize; letter-spacing: 0; font-size: .74rem; }

/* ========================== contact fields ========================== */
.fields { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: .55rem .9rem; }
.field { border-bottom: 1px solid var(--border); padding-bottom: .3rem; }
.field .k {
  font-size: .67rem;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: .05em;
}
.field .v {
  font-size: .9rem;
  word-break: break-word;
  font-variant-numeric: tabular-nums;
}
[data-theme='pro'] .field .v { font-family: var(--font-data); font-size: .84rem; }
[data-theme='casual'] .field { border-bottom-color: var(--border); }
/* CallTools field labels arrive inconsistently cased ("source", "1st product",
   "Calls out"); uppercase hid that in the other themes, capitalize tidies it here. */
[data-theme='casual'] .field .k { text-transform: capitalize; letter-spacing: 0; font-size: .74rem; }

/* ============================ connectors ============================ */
.connectors { display: flex; flex-wrap: wrap; gap: .5rem; }
.connectors button { font-size: .82rem; font-weight: 600; }

/* ===================== Command Center layout ====================== */
.va {
  display: grid;
  grid-template-columns: 320px minmax(0, 1fr) 300px;
  gap: 1rem;
  padding: 1rem;
  align-items: start;
}
.va .stack { display: flex; flex-direction: column; gap: 1rem; }
.va-header {
  grid-column: 1 / -1;
  display: flex; justify-content: space-between; align-items: center; gap: 1rem;
  background: var(--panel);
  border: var(--panel-border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: .6rem 1rem;
  flex-wrap: wrap;
}
.va-header > b {
  font-family: var(--font-display);
  font-size: 1rem;
  letter-spacing: var(--label-spacing);
}
[data-theme='casual'] .va-header > b { font-variation-settings: 'SOFT' 70, 'WONK' 1; font-size: 1.15rem; }

@media (max-width: 1100px) {
  .va { grid-template-columns: 1fr; }
}

/* ====================== agent identity + theme ====================== */
.whoami { display: flex; flex-direction: column; line-height: 1.15; }
.whoami b { font-family: var(--font-display); }
.whoami-email { font-size: .7rem; color: var(--muted); }

.themepick {
  display: inline-flex;
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 2px;
  background: var(--panel-2);
  gap: 2px;
}
.themepick button {
  border: none;
  background: transparent;
  color: var(--muted);
  border-radius: 999px;
  padding: .25rem .7rem;
  font-size: .74rem;
  font-weight: 600;
}
.themepick button[aria-pressed='true'] {
  background: var(--accent);
  color: var(--accent-ink);
}

/* ============================ log panel ============================ */
#logPanel { margin: 0 1rem 1rem; }
#logPanel summary { color: var(--muted); font-size: .8rem; cursor: pointer; }
#log {
  font-family: var(--font-data);
  font-size: .73rem;
  white-space: pre-wrap;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: .6rem;
  max-height: 220px;
  overflow-y: auto;
  margin-top: .5rem;
}

/* ========================= quality floor ========================= */
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: .001ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .001ms !important;
  }
}

/* campaign shown read-only to agents (only managers may change it) */
.assigned-campaign {
  display: flex; flex-direction: column; gap: .1rem;
  background: var(--panel-2);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: .45rem .65rem;
}
.assigned-label { font-size: .67rem; color: var(--muted); text-transform: uppercase; letter-spacing: .05em; }
[data-theme='casual'] .assigned-label { text-transform: none; letter-spacing: 0; font-size: .74rem; }
.assigned-value { font-weight: 600; }

/* small form label above a control */
.fieldlabel {
  display: block;
  font-size: .67rem; color: var(--muted);
  text-transform: uppercase; letter-spacing: .05em;
  margin: .7rem 0 .25rem;
}
[data-theme='casual'] .fieldlabel { text-transform: none; letter-spacing: 0; font-size: .78rem; }

/* inline contact editor — the fields an agent corrects while on the call */
.editgrid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(190px, 1fr));
  gap: .6rem .8rem;
}
.editfield { display: flex; flex-direction: column; gap: .2rem; }
.editlabel {
  font-size: .67rem; color: var(--muted);
  text-transform: uppercase; letter-spacing: .05em;
}
[data-theme='casual'] .editlabel { text-transform: none; letter-spacing: 0; font-size: .74rem; }
.editfield input, .editfield select { padding: .4rem .5rem; font-size: .86rem; }
.morefields { margin-top: 1rem; }
.morefields summary { color: var(--muted); font-size: .8rem; cursor: pointer; }

/* Phone and Today are the agent's own instruments, not record-keeping, so they
   sit on their own grounds — and on different ones from each other: the phone
   reads cool (the live call), the scoreboard warm (the day's progress). */
.card-phone { background: var(--panel-phone); border-color: var(--panel-phone-border); }
.card-today { background: var(--panel-today); border-color: var(--panel-today-border); }

/* notes list */
.notelist { display: flex; flex-direction: column; gap: .45rem; margin-top: .6rem; }
.note {
  background: var(--panel-2);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: .45rem .6rem;
}
.note-when { font-size: .68rem; color: var(--muted); }
.note-body { font-size: .88rem; }
.empty { color: var(--muted); font-size: .82rem; padding: .4rem 0; }

/* previous calls */
.histwrap { overflow-x: auto; }
.histtable { width: 100%; border-collapse: collapse; font-size: .82rem; }
.histtable th {
  text-align: left; color: var(--muted); font-weight: 600;
  font-size: .68rem; text-transform: uppercase; letter-spacing: .05em;
  padding: .25rem .5rem .25rem 0;
}
[data-theme='casual'] .histtable th { text-transform: none; letter-spacing: 0; font-size: .74rem; }
.histtable td {
  padding: .3rem .5rem .3rem 0;
  border-top: 1px solid var(--border);
  font-variant-numeric: tabular-nums;
}

/* disposition bubbles */
.dispogrid { display: flex; flex-wrap: wrap; gap: .45rem; }
.dispo {
  font-size: .82rem;
  font-weight: 600;
  padding: .45rem .8rem;
  border-radius: 999px;
}
.dispo:disabled { opacity: .45; }
.dispohint { font-size: .78rem; color: var(--muted); margin-bottom: .5rem; }

/* settings menu */
.settingswrap { position: relative; }
.iconbtn { font-size: 1rem; line-height: 1; padding: .4rem .6rem; }
.settingspanel {
  position: absolute; right: 0; top: calc(100% + .5rem);
  width: 290px; z-index: 40;
  background: var(--panel);
  border: var(--panel-border);
  border-radius: var(--radius);
  box-shadow: 0 10px 30px rgba(0,0,0,.35);
  padding: .9rem;
}
.settingspanel h3 {
  margin: 0 0 .45rem;
  font-family: var(--font-display);
  font-size: .72rem; font-weight: var(--label-weight);
  text-transform: var(--label-transform); letter-spacing: var(--label-spacing);
  color: var(--muted);
}
.settingspanel h3 + .themepick { margin-bottom: .9rem; }
[data-theme='casual'] .settingspanel h3 { font-size: .9rem; color: var(--text); }
.settingspanel .themepick { display: flex; width: 100%; }
.settingspanel .themepick button { flex: 1; }
.settingsnote { margin: .6rem 0 0; font-size: .72rem; color: var(--muted); line-height: 1.35; }

/* grouped disposition dropdowns */
.dispodrops { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: .6rem; }
.dispodrop { display: flex; flex-direction: column; gap: .2rem; }
.dispodrop .editlabel { margin: 0; }

/* each disposition group gets its own edge, so the three dropdowns read apart
   at a glance even before one is chosen */
.dispodrop select { border-left-width: 4px; }
.dispodrop--dnc select { border-left-color: var(--red); }
.dispodrop--confirmation select { border-left-color: var(--accent); }
.dispodrop--other select { border-left-color: var(--muted); }
.dispodrop select option { font-weight: 600; }

/* inline do-not-contact confirmation */
.dispoconfirm {
  display: flex; flex-wrap: wrap; gap: .6rem;
  align-items: center; justify-content: space-between;
  background: var(--bad-bg);
  border: 1px solid var(--red);
  border-radius: var(--radius-sm);
  padding: .6rem .75rem;
  margin-bottom: .7rem;
  font-size: .86rem;
}

/* bubbles grouped like the dropdowns, with the same colour-coded edge */
.dispogroup { border-left: 4px solid var(--border); padding-left: .6rem; margin-bottom: .7rem; }
.dispogroup:last-child { margin-bottom: 0; }
.dispogroup .editlabel { margin: 0 0 .35rem; }
.dispogroup--dnc { border-left-color: var(--red); }
.dispogroup--confirmation { border-left-color: var(--accent); }
.dispogroup--other { border-left-color: var(--muted); }

/* ============================ view tabs ============================ */
.tabs { display: inline-flex; gap: .25rem; margin-left: 1rem; padding: .2rem; border-radius: var(--radius-sm); background: var(--panel-2); border: 1px solid var(--border); }
.tabs .tab { border: none; background: transparent; padding: .3rem .8rem; font-weight: 600; font-size: .85rem; border-radius: calc(var(--radius-sm) - 2px); color: var(--muted); cursor: pointer; }
.tabs .tab.active { background: var(--accent); color: var(--accent-ink); }
[data-theme='fun'] .tabs { border-width: 2px; }

/* ============================ dashboard ============================ */
.va-dash { grid-template-columns: 1fr; }
.dash { display: flex; flex-direction: column; gap: 1rem; max-width: 1100px; width: 100%; margin: 0 auto; }
.kpis-dash { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.kpi-big { padding: 1rem 1.1rem; }
.kpi-big .n { font-size: 2.4rem; }
.kpi-big .l { font-size: .85rem; }
[data-theme='fun'] .kpi-big .n { font-size: 3rem; }
@media (max-width: 700px) { .kpis-dash { grid-template-columns: 1fr 1fr; } }

/* ============================ admin ============================ */
.dash-admin { max-width: 1300px; }
.kpis-admin { grid-template-columns: repeat(6, minmax(0, 1fr)); }
@media (max-width: 900px) { .kpis-admin { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
.sub { font-size: .74rem; color: var(--muted); font-weight: 400; margin-left: .4rem; }
.admintable th.num, .admintable td.num { text-align: right; font-variant-numeric: tabular-nums; }
.admintable td { white-space: nowrap; vertical-align: top; }
.admintable tr.is-oncall td { background: color-mix(in srgb, var(--accent) 10%, transparent); }
.dot { display: inline-block; width: .6rem; height: .6rem; border-radius: 50%; margin-right: .3rem; vertical-align: middle; background: var(--border); }
.dot.ok { background: #1f9d55; }
.dot.on { background: var(--accent); box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 25%, transparent); }
.dot.warn { background: #d99a00; }
.dot.off { background: var(--border); }
.admintable tr.is-unassigned td { color: var(--muted); font-style: italic; }

/* ============================ clients ============================ */
.filters { float: right; display: inline-flex; gap: .4rem; align-items: center; font-weight: 400; }
.filters select { font-size: .82rem; padding: .25rem .4rem; width: auto; }
.status-chip { display: inline-block; padding: .1rem .5rem; border-radius: 999px; background: var(--panel-2); border: 1px solid var(--border); font-size: .8rem; font-weight: 600; }
.admintable tr.is-pending .status-chip { border-color: #d99a00; color: #8a6100; }

/* ============================ follow-ups ============================ */
.admintable td.wrap { white-space: normal; max-width: 22rem; font-size: .85rem; color: var(--muted); }
.admintable tr.is-overdue td:first-child { color: #b32d2e; }
.card-outcome { border-left: 4px solid var(--accent); }
.card-outcome select, .card-outcome input { margin-bottom: .5rem; }
.filters input[type=date], .filters input[type=text], .filters input:not([type]) { font-size: .82rem; padding: .25rem .4rem; width: auto; }

/* ============================ recall ============================ */
.recall { margin: .2rem 0 .8rem; }
.recall select { flex: 1; min-width: 0; }
.recallbtn { white-space: nowrap; }

/* ============================ keypad ============================ */
.dialpad .dialdel { font-size: 1.1rem; }
.dialpad button:active { transform: translateY(1px); filter: brightness(.95); }

/* ============================ confirm ============================ */
.admintable tr.is-open td:nth-child(4) { color: #0a6b45; font-weight: 600; }
.admintable tr.is-early td:nth-child(4) { color: var(--muted); }
.admintable tr.is-passed td:nth-child(4) { color: #b32d2e; }
.admintable tr.is-done td { opacity: .6; }
.admintable tr.warnrow td { padding: 0 .7rem .6rem; border-bottom: 1px solid var(--border); }

/* ============================ callback form ============================ */
.cbform input { margin-bottom: .5rem; }
.cbform .row button { font-size: .82rem; }

/* ============================ shift / roles ============================ */
.admintable tr.is-urgent td { background: color-mix(in srgb, #d1242f 12%, transparent); }
.admintable tr.is-urgent td:nth-child(5), .admintable tr.is-urgent td:nth-child(4) { color: #b32d2e; font-weight: 600; }
.kpi-alert { border-color: #d1242f; }
.kpi-alert .n { color: #b32d2e; }
.badge { display: inline-block; min-width: 1.2em; padding: 0 .4em; border-radius: 999px; background: #d1242f; color: #fff; font-size: .72rem; line-height: 1.5; text-align: center; vertical-align: middle; }
.manage { display: grid; grid-template-columns: 1fr 2fr; gap: 1rem; margin-bottom: 1rem; padding: 1rem 1.1rem; background: var(--panel); border: var(--panel-border); border-radius: var(--radius); box-shadow: var(--shadow); }
.manage ul.plain { list-style: none; padding: 0; margin: .3rem 0 .6rem; }
.manage ul.plain li { padding: .2rem 0; }
.permgrid { display: grid; grid-template-columns: repeat(auto-fill, minmax(14rem, 1fr)); gap: .25rem .8rem; font-size: .88rem; margin-top: .3rem; }
.permgrid label { display: flex; gap: .4rem; align-items: center; }
@media (max-width: 900px) { .manage { grid-template-columns: 1fr; } }

/* ============================ admin boxes ============================ */
.box .boxtoggle { border: none; background: transparent; font-size: 1rem; padding: 0 .3rem 0 0; cursor: pointer; color: var(--muted); }
.box.is-closed .boxbody { display: none; }
.box.is-closed h2 { margin-bottom: 0; }

/* ============================ admin v2: strip + queue + floor ============================ */
.strip { padding: .7rem 1rem; }
.strip-head { display: flex; align-items: center; gap: .6rem; margin-bottom: .5rem; }
.strip-head .filters { margin-left: auto; float: none; }
.strip-kpis { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: .6rem; }
.strip-kpi { padding: .45rem .7rem; border-radius: var(--radius-sm); background: var(--panel-2); border: 1px solid var(--border); }
.strip-kpi .n { font-family: var(--num-font); font-size: 1.5rem; font-weight: var(--num-weight); line-height: 1.1; font-variant-numeric: tabular-nums; }
.strip-kpi .l { font-size: .72rem; color: var(--muted); }
.strip-kpi.red { border-color: #d1242f; } .strip-kpi.red .n { color: #b32d2e; }
.strip-kpi.amber { border-color: #d99a00; } .strip-kpi.amber .n { color: #8a6100; }
.admin2col { display: grid; grid-template-columns: minmax(0, 2fr) minmax(280px, 1fr); gap: 1rem; align-items: start; }
@media (max-width: 1000px) { .admin2col { grid-template-columns: 1fr; } .strip-kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
.queue tr.q-red td { background: color-mix(in srgb, #d1242f 12%, transparent); }
.queue td { white-space: normal; font-size: .88rem; }
.queue td.when { white-space: nowrap; }
.queue td .left { font-size: .8rem; }
.queue tr.q-red td .left { color: #b32d2e; font-weight: 600; }
.queue tr.q-amber td { background: color-mix(in srgb, #d99a00 12%, transparent); }
.queue tr.q-amber td .left { color: #8a6100; font-weight: 600; }
.queue tr.q-done td, .queue tr.q-passed td { opacity: .55; }
.kindchip { display: inline-block; font: 600 .68rem/1.4 ui-sans-serif, sans-serif; letter-spacing: .04em; text-transform: uppercase; padding: .1rem .4rem; border-radius: 4px; border: 1px solid var(--border); color: var(--muted); }
.kindchip.meeting { border-color: #22449c; color: #22449c; }
.kindchip.callback { border-color: #0a6b45; color: #0a6b45; }
.floorlist { display: flex; flex-direction: column; }
.agentline { display: grid; grid-template-columns: auto 1fr auto auto; gap: .5rem; align-items: center; padding: .35rem .4rem; border-bottom: 1px solid var(--border); cursor: pointer; font-size: .9rem; }
.agentline:hover, .agentline.is-picked { background: var(--panel-2); }
.agentline .agentname { font-weight: 600; }
.agentline .num { font-variant-numeric: tabular-nums; color: var(--muted); }

/* ============================ admin left panel ============================ */
.adminshell { display: grid; grid-template-columns: 200px minmax(0, 1fr); gap: 1rem; align-items: start; }
.adminnav { padding: .8rem .6rem; position: sticky; top: 1rem; display: flex; flex-direction: column; gap: .2rem; }
.adminnav .navtitle { font: 600 .7rem/1 ui-sans-serif, sans-serif; letter-spacing: .1em; text-transform: uppercase; color: var(--muted); padding: .2rem .6rem .6rem; }
.adminnav .navitem { display: flex; justify-content: space-between; align-items: center; gap: .5rem; width: 100%; text-align: left; border: none; background: transparent; padding: .55rem .7rem; border-radius: var(--radius-sm); font-weight: 600; cursor: pointer; color: var(--text); }
.adminnav .navitem:hover { background: var(--panel-2); }
.adminnav .navitem.active { background: var(--accent); color: var(--accent-ink); }
.adminnav .navitem.active .sub { color: var(--accent-ink); opacity: .85; }
.adminnav .navfoot { margin-top: .6rem; padding: .4rem .3rem 0; border-top: 1px solid var(--border); }
.adminmain { display: flex; flex-direction: column; gap: 1rem; min-width: 0; }
.floorlist-wide { display: grid; grid-template-columns: repeat(auto-fill, minmax(22rem, 1fr)); gap: 0 1.5rem; }
@media (max-width: 900px) { .adminshell { grid-template-columns: 1fr; } .adminnav { position: static; flex-direction: row; flex-wrap: wrap; } .adminnav .navtitle { display: none; } .adminnav .navitem { width: auto; } }

/* ============================ floor by status ============================ */
.floorcard { padding-bottom: .6rem; }
.floorgroups { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: .6rem; align-items: start; }
.floorgroup { border: 1px solid var(--border); border-radius: var(--radius-sm); background: var(--panel-2); padding: .3rem .4rem .2rem; }
.floorgroup.is-oncall { border-color: var(--accent); }
.floorgroup.is-ready { border-color: #1f9d55; }
.floorgroup-h { font: 600 .72rem/1.4 ui-sans-serif, sans-serif; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); padding: .1rem .3rem .3rem; display: flex; justify-content: space-between; }
.floorgroup-h .count { font-size: .8rem; color: var(--text); }
.floorgroup .agentline { grid-template-columns: auto 1fr auto; padding: .22rem .3rem; border-bottom: none; font-size: .84rem; border-radius: 4px; }

/* monitor a live call */
.monitor-overlay { position: fixed; inset: 0; background: rgba(0,0,0,.45); display: flex; align-items: center; justify-content: center; z-index: 50; }
.monitor-card { background: var(--card, #fff); color: inherit; border-radius: .6rem; padding: 1rem 1.2rem; width: min(26rem, 92vw); display: grid; gap: .6rem; }
.monitor-card h3 { margin: 0; display: flex; gap: .5rem; align-items: center; }
.monitor-card h3 .mini { margin-left: auto; }
.monitor-hist { margin: .2rem 0 0; padding-left: 1rem; font-size: .85rem; }
.monitor-actions { display: flex; gap: .5rem; flex-wrap: wrap; }
.monitor-actions .danger { background: #c0392b; color: #fff; }
.agentline .mini { margin-left: auto; margin-right: .4rem; }
.mini { font-size: .75rem; padding: .1rem .5rem; }

/* the blue on-call dot is the Monitor button */
button.monitor-dot { width: 1.35rem; height: 1.35rem; padding: 0; border: 0; cursor: pointer; font-size: .72rem; line-height: 1.35rem; text-align: center; color: #fff; animation: monitor-pulse 1.8s ease-out infinite; transition: transform .12s; }
button.monitor-dot:hover, button.monitor-dot:focus-visible { transform: scale(1.25); animation: none; box-shadow: 0 0 0 4px color-mix(in srgb, var(--accent) 35%, transparent); outline: none; }
@keyframes monitor-pulse { 0% { box-shadow: 0 0 0 0 color-mix(in srgb, var(--accent) 55%, transparent); } 100% { box-shadow: 0 0 0 .55rem transparent; } }

.formcell { white-space: nowrap; }
.formcell .formbtn { margin-left: .25rem; }
.formcell .formbtn:not(.primary) { opacity: .75; }